General terms and conditions of business

Conditions

GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

TABLE OF CONTENTS

1. scope
2. Conclusion of contract
3. Right of withdrawal
4. Prices and payment terms
5. Delivery and shipping conditions
6. Retention of title
7. Liability for defects (warranty)
8. Alternative dispute resolution
9. VAT and import duties
10. Transport of goods to the consumer
11. Organisation of transport
12. Disclaimer
13. VAT
14. Customer Support

1) SCOPE

1.1 These General Terms and Conditions (hereinafter "GTC") of KRZIU LIMITED, (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to the goods presented by the Seller in his online shop. The inclusion of the Customer's own conditions is hereby contradicted, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) CONCLUSION OF CONTRACT

2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days,

by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
by requesting payment from the customer after placing his order.
If several of the aforementioned alternatives exist, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4 If the payment method “PayPal Express” is selected, payment processing will be carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects “PayPal Express” as the payment method during the online ordering process, he or she also issues a payment order to PayPal by clicking the button that completes the ordering process. In this case, the seller hereby declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the order process.

2.5 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form (e.g. email, fax or letter) after the order has been sent. The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller's online shop before sending their order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via their password-protected user account by entering the relevant login data.

2.6 Before submitting the binding order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better identifying input errors can be the browser's zoom function, which helps to enlarge the display on the screen. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that completes the ordering process.

2.7 The contract may be concluded exclusively in German.

2.8 Order processing and contact are usually carried out via email and automated order processing. The customer must ensure that the email address provided by him for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) RIGHT OF WITHDRAWAL

3.1 Consumers generally have a right of withdrawal.

3.2 Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (KRZIU LIMITED, SWITZERLAND, KRZIU-Limited@hotmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will refund the order value to you promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

General information

1. Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2. Please do not send the goods back to us freight collect.
3. Please note that the above mentioned points 1-2 are not a prerequisite for

the effective exercise of the right of withdrawal.

CANCELLATION FORM

If you want to cancel the contract, please fill out this form and send it back.

Email: KRZIU-Limited@hotmail.com

_______________________________________________________ ordered on (*) ____________ / received on (*) __________________

________________________________________________________ Name of consumer(s)

________________________________________________________ Address of the consumer(s)

________________________________________________________ Signature of the consumer(s) (only if notification is on paper)

_________________________ Date

(*) Delete as appropriate

4) PRICES AND PAYMENT CONDITIONS

4.1 Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the customer in the seller’s online shop.

4.4 When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5 If you select a payment method offered via the payment service "Stripe", the payment will be processed via the payment service provider De Stichting Stripe, San Francisco, United States. The individual payment methods offered via Stripe will be communicated to the customer in the seller's online shop. To process payments, Stripe may use other payment services for which special payment conditions may apply, which the customer may be informed of separately. Further information about "Stripe" is available on the Internet at https://www.stripe.com/.

5) DELIVERY AND SHIPPING CONDITIONS

5.1 The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

5.2 If the transport company returns the goods to the seller because delivery to the customer was not possible, the customer will bear the costs for the unsuccessful delivery. This does not apply if the customer is not responsible for the circumstances that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance. Furthermore, this does not apply with regard to the costs of delivery if the customer effectively exercises his right of cancellation. If the customer effectively exercises his right of cancellation, the provisions in the seller's cancellation policy apply to the return costs.

5.3 Self-collection is not possible for logistical reasons.

6) RESERVATION OF TITLE

If the seller makes advance payments, he retains title to the delivered goods until the purchase price owed has been paid in full.

7) LIABILITY FOR DEFECTS (WARRANTY)

7.1 If the purchased item is defective, the statutory liability for defects applies.

7.2 The customer is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer does not do so, this will have no effect on his legal or contractual claims for defects.

8) ALTERNATIVE DISPUTE RESOLUTION

8.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

8.2 The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

9) VAT AND IMPORT DUTIES

The consumer acts as import recipient and is therefore responsible for importing the products purchased and, in any case, for paying the VAT and import duties applicable in the country of destination.

10) TRANSPORT OF THE GOODS TO THE CONSUMER

At the moment the contract between the consumer and the entrepreneur is concluded (ie after payment by the consumer in the online webshop), the consumer becomes the integral owner of the purchased goods. At this point the goods end up outside Europe, in China.

The transport of the products to the consumer begins after the contract has been concluded between the entrepreneur and the consumer. The transport therefore begins after the consumer has become the owner of the purchased products. The transport is carried out in the relationship between the entrepreneur and the consumer.

11) ORGANISATION OF TRANSPORT

The transport of the products takes place at the expense of the entrepreneur, through an external supplier. Consequently, the supplier is responsible for the transport of the products to the consumer's doorstep and bears the risk in case of loss or damage to the products. In case of damage or loss during delivery, the supplier must be contacted.

12) DISCLAIMER

Product Disclaimer

KRZIU Limited acts as a "marketer". KRZIU Limited manages the website, advertisements, customer support and other administrative activities. The products are manufactured, packaged, sold and shipped by an independent third party. KRZIU Limited disclaims any responsibility for product quality and product import.

KRZIU Limited forwards orders to a third party who acts independently. The purchase agreement between KRZIU Limited and the customer ensures that payments are received successfully, returns are possible and the product is shipped and received by the customer. Any relationship with the product is excluded from the purchase agreement. KRZIU Limited cannot be held liable for the product. The manufacturer of this product is liable for the product, the product import and other consequences arising from the purchase of this product and not KRZIU Limited or persons representing KRZIU Limited.

13) VAT

In certain countries, VAT is charged on the products. In case of doubt, VAT can be claimed retroactively from the customer.

14) CUSTOMER SUPPORT

Customer support is provided in Switzerland. Any statements made by customer support can be subsequently revoked.